Ubora End User Terms of Services

Effective Date: 1 Jan 2024

Last Updated: 23 Oct 2024

Welcome to Ubora, a B2B SaaS platform (owned by SharedReach) designed to help businesses improve retail execution and performance. These Terms of Service (“Terms”) govern your use of the Ubora portal, and various Ubora apps (collectively, the “Platform”). By accessing or using the Platform, you agree to comply with these Terms.

Please read these Terms carefully. If you do not agree with these Terms, you may not access or use the Platform.

1. Definitions

“We”, “Our”, “Us”: Refers to Ubora, including its parent company, SharedReach, and its affiliates.
“Client”: The business entity that has entered into a separate contract with SharedReach for access to the Ubora Platform.
“End User”, “You”, “Your”: An individual who is an employee, representative, or agent of a Client and who has been authorized by the Client to use the Platform.
“Platform”: Refers to Ubora’s Platform and services, including the Ubora portal and the Ubora apps.

2. Acceptance of Terms

By using the Platform, you agree to be bound by these Terms. If you do not agree with these Terms, you are prohibited from using the Platform. These Terms are subject to change at any time, and your continued use of the Platform after changes are posted constitutes acceptance of the updated Terms.

3. Authorized Use

The Platform is provided to you as part of a contractual relationship between Ubora and the Client (your employer or the entity you represent). You are granted access to the Platform solely for business-related purposes as defined by the Client.

You agree to use the Platform only in accordance with the instructions provided by the Client and Ubora.
You must maintain the confidentiality of your login credentials and are responsible for all activity under your account.
Unauthorized use of the Platform is strictly prohibited.

4. Data and Privacy

Ubora collects, stores, and processes data as part of the services it provides. Your use of the Platform is subject to the terms of Ubora’s Privacy Policy.

Client Data: The data collected through the Platform belongs to the Client. Ubora processes this data on behalf of the Client.
Personal Data: Any personal data provided or collected through the Platform will be processed in accordance with applicable privacy laws and the Client’s data processing instructions.

5. Use of the Platform

Ubora Portal: This web portal is designed for data input, analysis, and monitoring. You are responsible for ensuring that the data entered into the Platform is accurate and complies with the Client’s guidelines.
Ubora App: This app is intended for field users to capture real-time data (such as images and feedback) from physical retail locations. Ensure that all data captured is relevant, accurate, and authorized by the Client.
Ubora Management App: This app is for management-level access to performance metrics, visual reports, and retail execution data. Access is restricted based on the roles and permissions granted by the Client.

6. Prohibited Activities

When using the Platform, you must not:

Share your login credentials with others or allow unauthorized individuals to access the Platform.
Upload, post, or distribute any material that infringes on the rights of third parties or violates any laws.
Engage in any activity that may compromise the integrity, performance, or security of the Platform, such as introducing malware or attempting unauthorized access to Ubora’s systems.
Attempt to reverse-engineer, decompile, disassemble, or otherwise extract the source code or underlying algorithms of the Platform, or create derivative works based on the Platform, except where such activity is expressly permitted by law.
Use any automated tools, bots, or scripts to access, scrape, crawl, or index the Platform or its services, including data extraction, unless explicitly authorized by Ubora in writing.
Circumvent or attempt to circumvent any security features or access controls of the Platform.
Use the Platform for any activity that could interfere with or disrupt the services provided by Ubora, including excessive or abnormal use that imposes an unreasonable load on our systems.

7. Platform Availability

Ubora strives to ensure the Platform is available 24/7. However, we do not guarantee uninterrupted access and may suspend or limit access to perform maintenance, updates, or resolve technical issues.

8. Limitation of Liability

To the fullest extent permitted by law, Ubora and its affiliates shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or related to the use or inability to use the Platform.

9. Intellectual Property

All intellectual property rights in the Platform and its components are owned by SharedReach or its licensors. You are granted a limited, non-exclusive, non-transferable license to use the Platform solely for the purposes authorized by the Client.

10. Termination

SharedReach or the Client may suspend or terminate your access to the Platform at any time if you violate these Terms or if the Client’s contract with SharedReach is terminated.

Upon termination, you must cease using the Platform and may lose access to any data stored within it, unless otherwise specified by the Client.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of New Delhi, India Jurisdiction, without regard to its conflict of law principles.

12. Contact Information

If you have any questions regarding these Terms, please contact:

Ubora Support Team
Email: info@sharedreach.com

By using the Platform, you acknowledge that you have read and understood these Terms and agree to abide by them.